Balanced Health Clinic – Privacy Policy

Balanced Health Clinic is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, book a service, or interact with us in any way.

By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

Balanced Health Clinic
Website: https://balancedhealthclinic.co.uk
Email: bhciom@gmail.com

We act as a Data Controller for the personal data you provide.

2. Information We Collect

We collect information to provide our services, process orders, and improve your experience.

2.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing address and shipping address
  • Payment details (processed securely by third‑party providers; we do not store full card information)
  • Health information you voluntarily share when booking specific services
  • Messages or enquiries submitted through contact forms

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and similar tracking data

2.3 Sensitive Information

If you share health-related information when enquiring or booking, we treat it with strict confidentiality. This information is stored securely and only used for providing clinical services.

3. How We Use Your Information

We use your data for the following purposes:

  • Processing orders (digital goods, physical goods, gift certificates)
  • Managing appointments and providing treatments
  • Sending confirmations, service reminders, and customer support responses
  • Improving website performance and customer experience
  • Analysing website traffic through anonymised analytics tools
  • Fulfilling legal and accounting obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your information under the following lawful bases:

  • Contract: To fulfil purchases, bookings, or service agreements
  • Consent: For marketing emails or optional analytics cookies
  • Legal obligation: Accounting, taxation, or regulatory requirements
  • Legitimate interest: Improving website performance, preventing fraud, and protecting our business

5. Cookies & Analytics

Our website uses cookies and analytics tools to understand user behaviour and improve functionality.

5.1 Cookies

Cookies help personalise your experience and enable core features such as the shopping cart.
You can disable cookies via your browser, but some site functions may not work correctly.

5.2 Analytics

We use Google Analytics or similar tools to gather anonymised data such as:

  • Number of visitors
  • Time spent on pages
  • Device/browser types

This data does not personally identify you.

6. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • WooCommerce (for shop functionality)
  • Payment processors such as Stripe or PayPal
  • Email service providers (for appointment confirmations or newsletters)
  • Analytics providers (anonymised data)
  • Delivery services (for shipping physical goods)

These third parties are required to protect your data.

7. Data Storage & Security

We store your information securely using encrypted platforms and password‑protected systems.

We take reasonable steps to protect your data, including:

  • Secure website (HTTPS)
  • Encrypted payment processing
  • Restricted access to sensitive information

However, no online system is 100% secure.

8. Data Retention

We retain your information only as long as necessary:

  • Order information: 6 years for tax and legal purposes
  • Clinical notes: Retained according to professional regulatory standards
  • Marketing data: Until you opt out

9. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where legally possible)
  • Restrict or object to processing
  • Withdraw consent (e.g., marketing emails)
  • Request a copy of your data in a portable format

To exercise these rights, contact us at: info@balancedhealthclinic.co.uk.

10. Email Marketing

We only send marketing emails if you explicitly opt in.
You may unsubscribe at any time using the link in our emails.

11. Children’s Privacy

Our website and services are not intended for individuals under 18 years old.

12. Third‑Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will be posted on this page with the updated date.

14. Contact Us

For questions or privacy requests:

Balanced Health Clinic
Email: bhciom@gmail.com

By using our website, services, or online shop, you acknowledge that you have read and understood this Privacy Policy.